Food & Beverage Supervisor

Sofitel; Auckland; On-site; NZD 60,000 - 76,000; Full time

Benefits offered by this job

Free staff meal

Free night accommodation with meals

Accor Academy access

Accor Heartist benefits

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking a Full-Time Food & Beverage Supervisor to lead our luxury F&B team across Restaurant, Bar, Conference, Club lounge, Minibar and In-Room Dining.

You will coach ambassadors to deliver immaculate, 5-star service, maintain guest satisfaction, and drive revenue through campaigns and events while collaborating closely with the culinary team.

Qualifications

• Minimum 3 years’ experience in Food & Beverage with proven leadership experience (preferred).
• Demonstrates emotional intelligence and luxury service understanding.
• Strong interpersonal and communication skills with the ability to positively influence others.
• Demonstrates leadership and teamwork, and can manage schedules.
• Knowledge of health and safety regulations and best practices in food handling.
• Understanding of F&B operations, inventory and ordering processes.
• Passion for F&B with drive to excel your career. Barista experience is preferred.

Responsibilities

• Supervise the multi-outlet operations of Food & Beverage, including Restaurant & Bar, Conference, Club lounge, Minibar and In-Room Dining.
• Lead, train, and motivate ambassadors to ensure exceptional 5-star luxury service standards.
• Maintain high levels of guest satisfaction by addressing concerns and special requests.
• Collaborate with culinary team to ensure menu items meet hotel standards.
• Monitor inventory levels, assist in placing orders and stock control.
• Promote campaigns and events to drive revenue and capture.
• Conduct analysis of departmental training needs and deliver training.
• Host team briefings and meetings to communicate performance feedback and strategies.

Skills

Team leadership

Emotional intelligence

Interpersonal communication

Problem solving

Health & safety knowledge

Inventory management

Barista experience

Job description

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Full-Time Food & Beverage Supervisor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Job Description

In this role, you will surpass your own expectations as well as those of our guests. We will encourage you to explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A Career that lets your passion shine, in this role you will;

• Supervise the multi outlet operations of Food & Beverage department, including our Restaurant & Bar, Conference, Club lounge, Minibar and In-Room Dining
• Lead, train, and motivate Food & Beverage ambassadors to ensure exceptional 5 star luxury service standards
• Maintain high levels of guest satisfaction by acting proactively, and promptly addressing any concerns or special requests
• Collaborate with the culinary team to ensure menu items are delivered according to hotel standards
• Monitor inventory levels, assist in placing orders and stock control
• Promote campaigns and events to drive revenue and increase capture
• Conduct analysis of departmental training needs, prepare and deliver training to both groups and individuals
• Host team briefings and meetings to communicate department performance feedback and strategies

Qualifications

• Minimum 3 years’ experience in Food & Beverage with proven experience leading a team (preferred)
• Emotional intelligence and a demonstrated understanding of luxury
• Strong interpersonal and communication skills with the ability to positively influence others
• Demonstrated leadership and team working skills, and able to manage schedules
• Ability to problem solve in a fast-paced environment, and resolve guest feedback
• Knowledge of health and safety regulations food handling best practices
• Understanding of food and beverage operations, inventory and ordering
• A passion for Food & Beverage with the drive to excel your career
• Barista experience (preferred)

Additional Information

Benefits

• Free staff meal provided during shift
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.