F&B Shift Lead: 5-Star Hospitality

AccorHotel; Queenstown; On-site; NZD 37,000 - 52,000; Part time

Benefits offered by this job

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Ski hire during winter

Employee assistance program

Job summary

AccorHotel NZ is seeking a Team Leader for our luxury dining service. You will manage shifts, drive guest satisfaction, and lead a talented team to deliver exceptional hospitality. The role emphasizes quality service, hygiene, and cost controls while supporting revenue initiatives.

You will engage with VIP guests, supervise staff, and uphold brand standards, ensuring a seamless and memorable guest experience in a high-end setting within our New Zealand hotel network.

Qualifications

• Minimum 12 months supervisory experience in a busy food and beverage environment.
• Experience in a 5-star hospitality setting preferred.
• Able to lead shift teams and train staff.
• Strong personal presentation and interpersonal skills.
• Willingness to work weekends and public holidays.
• Knowledge of wine list and menu helpful.

Responsibilities

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide guests an experience and environment that meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests are met.
• Maintain weekly cleaning schedule for the restaurant to achieve high hygiene standards.
• Record stock takes and carry out regular inventory checks.
• Ensure staff are competent in dining menu and wine knowledge to maximise sales.
• Attend regular meetings with Restaurant & Bar Manager and Director of Culinary.
• Lead by example and manage staff performance under supervision.
• Ensure responsible service of alcohol to all guests by staff.

Skills

Barista experience

Bar experience

Numeracy

Verbal communication

Written communication

Time management

Staff leadership

Flexible scheduling

Customer service

Job description

AccorHotel NZ is seeking a Team Leader for our luxury dining service. You will manage shifts, drive guest satisfaction, and lead a talented team to deliver exceptional hospitality. The role emphasizes quality service, hygiene, and cost controls while supporting revenue initiatives.

You will engage with VIP guests, supervise staff, and uphold brand standards, ensuring a seamless and memorable guest experience in a high-end setting within our New Zealand hotel network.