Lux F&B Team Leader: Elevate 5★ Guest Experiences

Sofitel; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Docebo access

Accor Heartist Benefits

Complimentary meals on shift

Parental Leave Scheme (12 weeks)

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking an experienced Food & Beverage leader to supervise daily operations across Restaurant & Bar, Events, Club Lounge, Minibar, and In-Room Dining. You will coach a high-performing team to deliver flawless luxury service and build lasting guest relations.

Lead hands-on service, collaborate with the culinary team, manage inventories, and promote revenue through promotions and events. On-site role with focus on safety, quality, and excellence.

Qualifications

• Previous experience in a Food & Beverage leadership role.
• A passion for delivering exceptional guest experiences and leading teams to exceed expectations.
• Strong interpersonal and communication skills with the ability to positively influence others.
• Demonstrated leadership and team working skills, and able to manage schedules.
• Ability to problem solve in a fast-paced environment, and resolve guest feedback.
• Knowledge of health and safety regulations food handling best practices.
• Understanding of food and beverage operations, inventory and ordering.
• A passion for Food & Beverage with the drive to excel your career.

Responsibilities

• Lead and support daily operations across Food & Beverage outlets including Restaurant & Bar, Conference & Events, Club Lounge, Minibar, and In-Room Dining.
• Supervise, coach, and motivate the Food & Beverage team to deliver 5-star luxury service experiences.
• Be a visible on-floor leader, ensuring smooth service and providing hands-on support during busy periods.
• Build positive guest relationships by proactively addressing requests and resolving concerns.
• Work closely with the Culinary team to ensure food quality, presentation, and service standards.
• Monitor stock levels, assist with inventory management, and ensure equipment and supplies are maintained.
• Drive outlet revenue through promotion of hotel campaigns, events, and upselling opportunities.
• Support onboarding, training, and development of team members with a culture of excellence.
• Conduct pre-shift briefings and team meetings to communicate priorities and standards.
• Ensure compliance with health, safety, hygiene, and brand standards across all F&B operations.

Skills

F&B leadership

Guest experience

Interpersonal skills

Leadership

Scheduling

Problem solving

Health & safety

Food & beverage ops

Inventory management

Food handling

Job description

Sofitel Auckland Viaduct Harbour is seeking an experienced Food & Beverage leader to supervise daily operations across Restaurant & Bar, Events, Club Lounge, Minibar, and In-Room Dining. You will coach a high-performing team to deliver flawless luxury service and build lasting guest relations.

Lead hands-on service, collaborate with the culinary team, manage inventories, and promote revenue through promotions and events. On-site role with focus on safety, quality, and excellence.