Hybrid MSP Support Technician: Azure/AD & Cloud Pro

First Focus IT; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Training days

Uprise coaching

Mentoring program

MAD Council

Social events

Job summary

First Focus IT in Auckland is seeking a skilled IT technician to join a growing NZ team. You’ll manage Microsoft AD, Azure, M365, and Exchange tickets, troubleshooting desktops, servers, and networks while supporting cloud platforms.

The role blends desk-based support with hands-on onsite work, with strong collaboration from senior engineers and a culture that values curiosity and practical problem-solving.

Qualifications

• Experience with AD and Azure end-user support.
• Strong knowledge of Windows Server, Exchange and cloud platforms.
• Comfort across the stack from desktop to firewall, LAN/WAN.
• Experience with ticketing systems and customer-facing comms.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365 and Exchange.
• Troubleshooting desktops, servers, firewalls and networks.
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS.
• Joining project deployments when needed.
• Split time between desk-based support and onsite work.
• Collaborating with senior engineers to keep environments lean and reliable.
• Travel to client sites for onsite missions when required.

Skills

AD/Azure

Windows Server

Exchange

M365

Networking

Customer support

Cloud platforms

Ticketing system

Tools

Ticketing software

Job description

First Focus IT in Auckland is seeking a skilled IT technician to join a growing NZ team. You’ll manage Microsoft AD, Azure, M365, and Exchange tickets, troubleshooting desktops, servers, and networks while supporting cloud platforms.

The role blends desk-based support with hands-on onsite work, with strong collaboration from senior engineers and a culture that values curiosity and practical problem-solving.