MSP Support Technician — Azure, AD & Exchange

First Focus; Hamilton; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

10 paid training days a year

1:1 coaching with qualified mentors

MAD Council and team events

Job summary

First Focus is looking for a skilled IT technician to join our NZ team for hybrid onsite/service desk work. You’ll handle tickets across AD, Azure, M365, and Exchange, troubleshoot desktops and servers, and support cloud platforms like Azure AD and Citrix.

You’ll split time between desk support and client-site work with a team that values curiosity and practical problem-solving. You’ll be part of a growing MSP building New Zealand’s favourite tech team, with paid training, coaching, and real

Qualifications

• Experience slaying tickets across Microsoft AD, Azure, M365 and Exchange.
• Solid grasp of Windows Server and cloud platforms.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry).
• Jumping into project deployments when things get spicy.
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for.
• Collaborating with senior engineers to keep environments clean, lean, and mean.
• Venturing out to client sites (fuel, tolls and parking's on us, not on you).

Skills

Microsoft AD

Azure

M365

Exchange

End-user support

Tools

Ticketing systems

Remote/Onsite hybrid tooling

Job description

First Focus is looking for a skilled IT technician to join our NZ team for hybrid onsite/service desk work. You’ll handle tickets across AD, Azure, M365, and Exchange, troubleshoot desktops and servers, and support cloud platforms like Azure AD and Citrix.

You’ll split time between desk support and client-site work with a team that values curiosity and practical problem-solving. You’ll be part of a growing MSP building New Zealand’s favourite tech team, with paid training, coaching, and real