Azure/AD & Cloud Support Technician

First Focus; Wellington; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working arrangements

Training and certs

Coaching and mentoring

Social and team events

Job summary

First Focus in New Zealand is seeking a hands-on IT support engineer to join our remote and on-site service desk. You’ll work across Microsoft AD, Azure, M365, and Exchange, troubleshoot desktops and servers, and assist cloud platforms.

Expect to split time between desk support and hands-on onsite work, collaborating with senior engineers to keep environments clean, lean, and secure while delivering great customer service.

Qualifications

• Deep knowledge of AD (Azure focus with some on-prem) and end-user support expertise.
• Strong familiarity with Windows Server, Exchange, and cloud platforms.
• Comfort with the full stack from desktop to firewall and network basics.
• Experience with ticketing systems and clear, user‑facing communication.
• MSP experience is a plus; strong technical and customer‑facing skills are valued.

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, firewalls, and networks.
• Support cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware).
• Join project deployments when needed and assist onsite work.
• Split time between desk-based support and hands-on onsite service.

Skills

Azure AD

Windows Server

Exchange

Cloud platforms

End-user support

Ticketing systems

Communication

Job description

First Focus in New Zealand is seeking a hands-on IT support engineer to join our remote and on-site service desk. You’ll work across Microsoft AD, Azure, M365, and Exchange, troubleshoot desktops and servers, and assist cloud platforms.

Expect to split time between desk support and hands-on onsite work, collaborating with senior engineers to keep environments clean, lean, and secure while delivering great customer service.