Hybrid IT Support Engineer — Enterprise Tech (Auckland)

StudentUniverse; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Travel discounts

Employee Share Scheme

Health and financial services access

Training and professional development

Hybrid working model

Internal progression opportunities

Job summary

Flight Centre Travel Group is seeking a Technical Support Engineer in Auckland. You will diagnose and resolve complex hardware, software, and enterprise platform issues, with emphasis on hardware and PC support, while collaborating with product and service teams to maintain service quality.

Based in Auckland, the role requires strong customer service skills, OS knowledge, and travel industry familiarity. A hybrid work model and ongoing development opportunities are offered.

Qualifications

• Minimum 5 years in onsite support or service desk.
• Strong hardware, PC, OS, and enterprise tech knowledge.
• IT degree desirable; certifications preferred; travel industry experience a plus.

Responsibilities

• Diagnose, troubleshoot, and resolve complex hardware, software, and enterprise platform issues.
• Install, configure, maintain operating systems and enterprise environments.
• Manage escalated incidents and collaborate with product and service teams.

Skills

Hardware support

PC support

Troubleshooting

Operating systems

Customer service

Education

IT degree

Industry certifications

Job description

Flight Centre Travel Group is seeking a Technical Support Engineer in Auckland. You will diagnose and resolve complex hardware, software, and enterprise platform issues, with emphasis on hardware and PC support, while collaborating with product and service teams to maintain service quality.

Based in Auckland, the role requires strong customer service skills, OS knowledge, and travel industry familiarity. A hybrid work model and ongoing development opportunities are offered.