Hybrid IT Support Engineer — Remote & Onsite (Queenstown)

Cyclone Co; Queenstown; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Volunteer day per year

Technology discounts

Job summary

Cyclone is seeking a Support Engineer to join our team in Queenstown, NZ, delivering hybrid service desk and field support to customers across New Zealand. You will work from home and onsite as needed, assisting with incident resolution, software, hardware, and infrastructure support, and building strong customer relationships.

You will shadow senior engineers, learn our products, and grow your knowledge across Windows, MS 365, security, and networking solutions, while delivering exceptional

Qualifications

• 3 years' experience on a service desk or similar role.
• Tertiary ICT/ITIL/computer qualifications.
• Ability to work well in a large team and take ownership.
• Strong problem solving and communication skills.

Responsibilities

• Learn our industry standard tools and processes while shadowing our Engineers across multiple disciplines.
• Develop a foundational knowledge across our primary products and services.
• Develop and foster positive relationships with all customers.
• Commitment to deliver quality outcomes for clients.
• Support our customers with the resolution of incidents covering software, hardware and infrastructure as defined by potential service level agreements.
• Incident and Service Request Management following standard ITIL processes.

Skills

Customer service

Team collaboration

Problem solving

Self-starter

Communication

Education

Tertiary ICT/ITIL/computer qualifications

Job description

Cyclone is seeking a Support Engineer to join our team in Queenstown, NZ, delivering hybrid service desk and field support to customers across New Zealand. You will work from home and onsite as needed, assisting with incident resolution, software, hardware, and infrastructure support, and building strong customer relationships.

You will shadow senior engineers, learn our products, and grow your knowledge across Windows, MS 365, security, and networking solutions, while delivering exceptional