Hybrid Desktop Engineer – IT Support & Infrastructure

Wise Group

Hamilton

Hybrid

NZD 70,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Hybrid + flexible working environment

Increased KiwiSaver contribution

Extra week of annual leave

Wellbeing card $250

Two paid wellbeing days

Learning and development opportunities

Subsidised school holiday programme

Subsidised lunch three days a week

Job summary

Wise Group in Hamilton East is seeking a Desktop Engineer to deliver exceptional IT support and customer service to staff. This permanent, full-time role offers 40 hours per week with hybrid working options and a supportive head office environment.

You’ll manage service setups, hardware configurations and escalated issues from the service desk. Experience with Microsoft 365, EntraID, PowerShell and InTune, plus strong English communication, will help you thrive in a hands-on, delivery-focused

Qualifications

Minimum of 2 years’ IT support in a customer facing environment.
Experience with Microsoft 365, EntraID, PowerShell and InTune.
Excellent written and spoken English is essential.

Responsibilities

Provide exceptional customer service and technical support to all Wise Group employees.
Take ownership of problems and resolve issues, including service setups and hardware configurations.
Respond to requests from end users and escalate as needed to ensure timely resolution.