Service Desk Technician

Wise Group; Waikato; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid + flexible working

Learning and development opportunities

Perkplus discount app

EAP employee assistance programme

Subsidised lunch three days a week

Job summary

Wise Group is seeking a Service Desk Technician for the Hamilton head office. This fixed-term, full-time role provides first-line IT support to staff across the organisation, both on-site and remotely where appropriate.

You will manage hardware, assist with new hardware and software deployments, and keep equipment inventory up to date. The role requires strong customer service skills, excellent communication, and a proactive problem-solving mindset.

Qualifications

• Knowledge of Windows 11
• Proven experience in customer-facing roles
• Exceptional written and verbal communication
• Qualification in Information Technology is preferred but not essential

Responsibilities

• Deliver first-line IS support to Wise Group staff
• Manage hardware inventory and assets
• Implement hardware and software solutions
• Uphold workplace safety and diversity commitments
• Stay updated with IT developments and trends

Skills

Windows 11

Customer-facing experience

Excellent communication

IT qualification

Education

Information Technology qualification

Job description

• Fixed-term, full-time role until 23 April 2027 + Hamilton-based
• In-house chef + Modern, green-inspired office + Close to shops and cafés
• Solve "techie problems" with a smile + Flexible working

Join a fun, purpose-driven IT team that works hard and enjoys a laugh. You’ll make a difference, solve problems, support users nationwide, and grow your tech career—with the resources of a commercial business behind you. Sound like you? We’d love to hear from you.

Mō mātou | About us

We are a Tiriti-based organisation, committed to working in ways that are guided by Te Tiriti o Waitangi. We care about equity and consider it in how we approach our work, the decisions we make and the outcomes we create. We are also committed to upholding te mana o Te Reo Māori me ōna tikanga across the different situations and settings in which we work.

The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction, and other challenges.

Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.

You’ll be part of our Information Services team, within Wise Management Services. Wise Management Services is a unique infrastructure services company supporting one of the largest non-government organisations in Aotearoa – The Wise Group. The Group provides a variety of mental health and wellbeing services delivered by over 1,700 people nationwide. Each part of the Group has its own unique offering, culture, and requirements, so there are always new and interesting challenges to solve.

What we offer

• Hybrid + flexible working environment with WFH
• Modern, green-inspired Hamilton East office
• Learning and development opportunities
• Perk + perkplus discount app
• EAP employee assistance programme
• Subsidised lunch cooked by an inhouse chef three days a week

Mōu | About you

This is a fixed-term, full-time position working 40 hours per week, based at our beautiful head office in Hamilton East. This fixed-term contract will conclude on 23 April 2027.

We’re not a typical, regimented corporate IS department—we have fun and offer plenty of opportunities to learn and grow. As a Service Desk Technician, you’ll provide first-line IS support to Wise Group staff, from frontline support workers to chief executives. Working in person and remotely, you’ll offer practical hardware and software support, manage equipment and inventory, and deliver hardware solutions nationwide.

What you’ll do

• Deliver exceptional customer service as part of our helpdesk team
• Help manage our hardware inventory
• Implement hardware and software solutions
• Uphold our commitment to workplace safety and diversity
• Keep learning to help our IS team stay at the forefront of Information Technology developments and trends

While we offer flexible working arrangements, this role requires regular on-site presence due to its highly collaborative nature and close partnership with teams across the business. As such, the position cannot be performed remotely. You’ll also be on-call every 11 weeks.

What you’ll bring

There are some essential and preferred skills you’ll need including:

• knowledge of Windows 11
• proven experience and success working in a customer service/customer facing role
• exceptional written and oral communication
• a qualification in Information Technology (preferred but not essential)

In addition:

• attention to detail is one of your strengths, you like to double-check things or seek advice when you’re not sure
• you like making things better; you look for opportunities to improve and share them with the team
• you see the glass half-full; you’re a bit of an optimist
• sweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job done
• having purpose is important to you; you want to make a positive impact on the world around you
• you like being helpful and you take initiative and ownership in your work; no job is too small (or too big)