Hybrid Desktop Engineer – IT Infrastructure & End-User Support

Wise Group; Auckland; Hybrid; NZD 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid + flexible working environment

Increased KiwiSaver contribution

Extra week of annual leave

Extraordinary Payment card

Two paid wellbeing days

Learning and development opportunities

Perk + Perk discount app

Subsidised school holiday programme

Subsidised lunch cooked by an inhouse

Job summary

Wise Group is seeking a Desktop Engineer to deliver excellent IT support to our team. The role focuses on customer service, hardware setup, configuration and problem resolution across the organisation.

You will join an IT generalist team supporting Microsoft 365, EntraID, PowerShell and InTune with remote support practices. The position is permanent, 40 hours per week, based at our Hamilton East head office with hybrid working options.

Qualifications

• Minimum of 2 years’ IT support in a customer facing environment.
• Project management experience.
• Experience with Microsoft Active Directory; Office 365 admin; SharePoint Online and Zendesk.

Responsibilities

• Provide exceptional customer service and technical support to Wise Group employees.
• Take ownership of problems and drive resolution.
• Assist with service setup, hardware configuration and escalated issues from the service desk.
• Be a well‑rounded IT generalist with a focus on infrastructure.”],
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Skills

Customer service

Problem solving

IT generalist

Tools

Microsoft Active Directory

Office 365 admin

SharePoint Online

Zendesk

Job description

Wise Group is seeking a Desktop Engineer to deliver excellent IT support to our team. The role focuses on customer service, hardware setup, configuration and problem resolution across the organisation.

You will join an IT generalist team supporting Microsoft 365, EntraID, PowerShell and InTune with remote support practices. The position is permanent, 40 hours per week, based at our Hamilton East head office with hybrid working options.