Hybrid IT Service Desk Engineer — Windows & Teams Rooms

MORRISON; Wellington; Hybride; NZD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Competitive salary + incentives

Learning and development program

Attractive parental leave

Résumé du poste

Morrison is seeking an IT Service Desk Engineer in Wellington to deliver consistent, high-quality IT support across Morrison’s global offices. The role includes hands-on onsite support at the local office and remote coverage for other regions, operating within an ITIL-aligned service framework.

You will triage incidents through the IT Service Portal, provide first and second-line support for Windows 11, Microsoft 365, peripherals and workplace technology, configure devices, support meetings, AV,

Qualifications

• Strong troubleshooting skills across Windows 11, peripherals, Microsoft 365 and workplace technology.
• Customer-focused, organised and clear in communication, both written and verbal.
• Able to work independently onsite while following processes and escalation pathways.
• Desirable experience with Intune, Autopilot, Jamf, Teams Rooms, AV support, global support environments and knowledge documentation.
• Relevant certifications such as ITIL Foundation, Microsoft MD-102, Microsoft Teams Rooms training or CompTIA A+ are well regarded.

Responsabilités

• Manage, triage, resolve and expedite incidents and service requests through the IT Service Portal in line with SLAs.
• Provide first and second-line remote and onsite support for Windows 11 devices, Microsoft 365 applications, peripherals and workplace technology.
• Configure, deploy and support end-user devices, including hardware replacements, rebuilds and lifecycle tasks.
• Support meeting room, Teams Rooms and AV technology, resolving connectivity, display and audio issues.
• Perform controlled access support activities such as password and MFA resets, escalating identity, policy and security configuration matters as required.
• Maintain accurate ticket notes, contribute to knowledge articles and identify recurring issues for problem management.
• Support users across global regions and collaborate with other Service Desk Engineers to provide consistent service coverage.

Description du poste

Morrison is seeking an IT Service Desk Engineer in Wellington to deliver consistent, high-quality IT support across Morrison’s global offices. The role includes hands-on onsite support at the local office and remote coverage for other regions, operating within an ITIL-aligned service framework.

You will triage incidents through the IT Service Portal, provide first and second-line support for Windows 11, Microsoft 365, peripherals and workplace technology, configure devices, support meetings, AV,