Desktop Engineer

Wise Group; Hamilton; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid + flexible working environment

Increased KiwiSaver contribution

Extra week of annual leave

Wellbeing card $250

Two paid wellbeing days

Learning and development opportunities

Subsidised school holiday programme

Subsidised lunch three days a week

Job summary

Wise Group in Hamilton East is seeking a Desktop Engineer to deliver exceptional IT support and customer service to staff. This permanent, full-time role offers 40 hours per week with hybrid working options and a supportive head office environment.

You’ll manage service setups, hardware configurations and escalated issues from the service desk. Experience with Microsoft 365, EntraID, PowerShell and InTune, plus strong English communication, will help you thrive in a hands-on, delivery-focused

Qualifications

• Minimum of 2 years’ IT support in a customer facing environment.
• Experience with Microsoft 365, EntraID, PowerShell and InTune.
• Excellent written and spoken English is essential.

Responsibilities

• Provide exceptional customer service and technical support to all Wise Group employees.
• Take ownership of problems and resolve issues, including service setups and hardware configurations.
• Respond to requests from end users and escalate as needed to ensure timely resolution.

Skills

Customer service

Problem solving

Communication (English)

IT support

Tools

Microsoft 365

EntraID

PowerShell

InTune

Active Directory

SharePoint Online

Zendesk

Job description

• Permanent, full-time position + Hamilton East based + flexible working arrangements
• 5 weeks of Annual Leave + 2 paid wellbeing days + other wellbeing benefits
• Help our people realise easier, faster, better ways to work

Do you want to work in an awesome team that takes their work seriously and loves a laugh? Want to work in a non-profit community organisation that has a lot of spirit and special purpose, as well as having all the resources and opportunities of a commercial business? Then keep reading, we want to hear from you!

The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction and other challenges.

We are a Tiriti-based organisation, committed to working in ways that are guided by Te Tiriti o Waitangi. We care about equity and consider it in how we approach our work, the decisions we make and the outcomes we create. We are also committed to upholding te mana o Te Reo Māori me ōna tikanga across the different situations and settings in which we work.

Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.

You’ll be part of our Information Services team, within Wise Management Services. The Group provides a variety of mental health and wellbeing services delivered by over 1,800 people nationwide. Each part of the Group has its own unique offering, culture, and requirements, so there are always new and interesting challenges to solve.

• Hybrid + flexible working environment with WFH + office
• Increased KiwiSaver contribution
• Extra week of annual leave (after 12 months employment)
• Extraordinary Payment card - $250 each year to support health and wellbeing for you and your whānau
• Two paid wellbeing days per year
• Learning and development opportunities
• Subsidised school holiday programme
• Subsidised lunch cooked by an inhouse chef three days a week

Join us as a Desktop Engineer and provide exceptional customer service and technical support to all Wise Group employees. This is a real problem-solving job where you will take ownership of problems and do what you need to get the job done. You might be assisting a new service setup, configuring hardware or troubleshooting issues escalated from the service desk. You’ll be a well-rounded IT generalist with a keen interest in all things infrastructure related. This role is customer facing so needs to be comfortable working with end users to understand their needs and to respond to their requests.

You will need experience with Microsoft365, EntraID, PowerShell, InTune and have a good understanding of remote support processes. Our ideal candidate is passionate about outstanding customer service, has an innovative approach to problem solving and excellent people skills. Your written and oral English must be first-class.

This is a permanent position working 40 hours per week, based at our beautiful head office in Hamilton East, with flexible working options available.

We’re looking for someone with:

• Minimum of 2 years’ IT support in a customer facing environment
• Experience with the following: Microsoft Active Directory; Office 365 admin; SharePoint Online and Zendesk

Contact: Brendon Cann, Infrastructure Team Lead: [e-mail] for any questions.