Desktop Engineer

Wise Group; Auckland; Hybrid; NZD 60,000 - 78,000; Full time

Benefits offered by this job

Hybrid + flexible working environment

Increased KiwiSaver contribution

Extra week of annual leave

Extraordinary Payment card

Two paid wellbeing days

Learning and development opportunities

Perk + Perk discount app

Subsidised school holiday programme

Subsidised lunch cooked by an inhouse

Job summary

Wise Group is seeking a Desktop Engineer to deliver excellent IT support to our team. The role focuses on customer service, hardware setup, configuration and problem resolution across the organisation.

You will join an IT generalist team supporting Microsoft 365, EntraID, PowerShell and InTune with remote support practices. The position is permanent, 40 hours per week, based at our Hamilton East head office with hybrid working options.

Qualifications

• Minimum of 2 years’ IT support in a customer facing environment.
• Project management experience.
• Experience with Microsoft Active Directory; Office 365 admin; SharePoint Online and Zendesk.

Responsibilities

• Provide exceptional customer service and technical support to Wise Group employees.
• Take ownership of problems and drive resolution.
• Assist with service setup, hardware configuration and escalated issues from the service desk.
• Be a well‑rounded IT generalist with a focus on infrastructure.”],
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Skills

Customer service

Problem solving

IT generalist

Tools

Microsoft Active Directory

Office 365 admin

SharePoint Online

Zendesk

Job description

• Permanent, full-time position + Hamilton East based + flexible working arrangements
• 5 weeks of Annual Leave + 2 paid wellbeing days + other wellbeing benefits
• Help our people realise easier, faster, better ways to work

Do you want to work in an awesome team that takes their work seriously and loves a laugh? Want to work in a non-profit community organisation that has a lot of spirit and special purpose, as well as having all the resources and opportunities of a commercial business?
Then keep reading, we want to hear from you!

Mō mātou | About us

The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction and other challenges.

We are a Tiriti-based organisation, committed to working in ways that are guided by Te Tiriti o Waitangi. We care about equity and consider it in how we approach our work, the decisions we make and the outcomes we create. We are also committed to upholding te mana o Te Reo Māori me ōna tikanga across the different situations and settings in which we work.

Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.

You’ll be part of our Information Services team, within Wise Management Services. The Group provides a variety of mental health and wellbeing services delivered by over 1,800 people nationwide. Each part of the Group has its own unique offering, culture, and requirements, so there are always new and interesting challenges to solve.

Ngā āhuatanga kei a mātou | What we offer

• Hybrid + flexible working environment with WFH + office
• Increased KiwiSaver contribution
• Extra week of annual leave (after 12 months employment)
• Extraordinary Payment card - $250 each year to support health and wellbeing for you and your whānau
• Two paid wellbeing days per year
• Learning and development opportunities
• Perk + Perk plus discount app
• Subsidised school holiday programme
• Subsidised lunch cooked by an inhouse chef three days a week

Mō tēnei tūranga mahi | About the role

Join us as a Desktop Engineer and provide exceptional customer service and technical support to all Wise Group employees. This is a real problem-solving job where you will take ownership of problems and do what you need to get the job done. You might be assisting a new service setup, configuring hardware or troubleshooting issues escalated from the service desk. You’ll be a well-rounded IT generalist with a keen interest in all things infrastructure related. This role is customer facing so needs to be comfortable working with end users to understand their needs and to respond to their requests.

You will need experience with Microsoft365, EntraID, PowerShell, InTune and have a good understanding of remote support processes.
Our ideal candidate is passionate about outstanding customer service, has an innovative approach to problem solving and excellent people skills. Your written and oral English must be first-class.

This is a permanent position working 40 hours per week, based at our beautiful head office in Hamilton East, with flexible working options available.

Ngā pūkenga me ngā wheako | Skills & Experience

We’re looking for someone with:

• Minimum of 2 years’ IT support in a customer facing environment
• Project management experience
• Experience with the following: Microsoft Active Directory; Office 365 admin; SharePoint Online and Zendesk

Position description

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Contact

Brendon Cann, Infrastructure Team Lead: for any questions.