Service Desk Technician — Hybrid IT Support with Purpose

Wise Group; Waikato; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid + flexible working

Learning and development opportunities

Perkplus discount app

EAP employee assistance programme

Subsidised lunch three days a week

Job summary

Wise Group is seeking a Service Desk Technician for the Hamilton head office. This fixed-term, full-time role provides first-line IT support to staff across the organisation, both on-site and remotely where appropriate.

You will manage hardware, assist with new hardware and software deployments, and keep equipment inventory up to date. The role requires strong customer service skills, excellent communication, and a proactive problem-solving mindset.

Qualifications

• Knowledge of Windows 11
• Proven experience in customer-facing roles
• Exceptional written and verbal communication
• Qualification in Information Technology is preferred but not essential

Responsibilities

• Deliver first-line IS support to Wise Group staff
• Manage hardware inventory and assets
• Implement hardware and software solutions
• Uphold workplace safety and diversity commitments
• Stay updated with IT developments and trends

Skills

Windows 11

Customer-facing experience

Excellent communication

IT qualification

Education

Information Technology qualification

Job description

Wise Group is seeking a Service Desk Technician for the Hamilton head office. This fixed-term, full-time role provides first-line IT support to staff across the organisation, both on-site and remotely where appropriate.

You will manage hardware, assist with new hardware and software deployments, and keep equipment inventory up to date. The role requires strong customer service skills, excellent communication, and a proactive problem-solving mindset.