Hybrid Customer Support Centre Agent with NZQA Credential

Toyota; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

NZQA qualification

Hybrid working

Laptop provided

Modern facilities

Job summary

Toyota Auckland is seeking a Customer Support Centre agent to manage bookings, reminders, and inquiries across phone, email and social channels. The role is 40 hours per week, Monday–Friday with a six‑week roster and a weekend shift option, partly from home.

You will maintain records, assist customers to get the most from products, and spot opportunities to offer related services. Hybrid work and NZQA training are provided.

Qualifications

• Experience in customer service, preferably in a contact centre.
• Excellent verbal and written communication.
• Able to problem-solve and think on your feet.
• Comfortable with technology and quick learner.
• Reliable, resilient, and a good teammate.

Responsibilities

• Take bookings for servicing, WOFs, repairs and recalls via phone, email and social channels.
• Send regular reminders to customers to service on time.
• Maintain customer records with current contact information and preferences.
• Educate customers to maximise product usage and value.
• Identify opportunities to offer additional products and services.

Skills

Customer service

Communication skills

Problem solving

Tech‑savvy

Team player

Tools

CRM software

Microsoft Office

Job description

Toyota Auckland is seeking a Customer Support Centre agent to manage bookings, reminders, and inquiries across phone, email and social channels. The role is 40 hours per week, Monday–Friday with a six‑week roster and a weekend shift option, partly from home.

You will maintain records, assist customers to get the most from products, and spot opportunities to offer related services. Hybrid work and NZQA training are provided.