Hybrid Customer Service Specialist - Growth & Training

nztagovtnz; Wellington; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

New Zealand Transport Agency (NZTA) in Wellington is hiring a Customer Service Representative to deliver exceptional service via inbound calls and emails, providing accurate advice and solutions. The role includes structured training and the opportunity to progress to Senior CSR with increased remuneration.

The position is permanent full-time with hybrid working arrangements (office and home) where suitable, allowing development within a supportive team and a clear career path.

Qualifications

• Experience in delivering customer service.
• Strong communication and interpersonal skills.
• Ability to adapt in a fast-paced environment.
• Proven problem-solving abilities.
• Experience working in a contact centre.
• Tech-savvy with ability to learn new systems.
• High attention to detail and accuracy.
• Willingness to learn and develop.

Responsibilities

• Provide outstanding service via inbound calls and emails.
• Deliver timely and accurate advice to customers.
• Support customers and resolve issues with empathy and clarity.
• Participate in training and ongoing coaching to grow skills.

Skills

Customer service

Communication

Adaptability

Problem solving

Contact centre experience

Tech-savvy

Attention to detail

Willingness to learn

Job description

New Zealand Transport Agency (NZTA) in Wellington is hiring a Customer Service Representative to deliver exceptional service via inbound calls and emails, providing accurate advice and solutions. The role includes structured training and the opportunity to progress to Senior CSR with increased remuneration.

The position is permanent full-time with hybrid working arrangements (office and home) where suitable, allowing development within a supportive team and a clear career path.