Hybrid CSR: Customer Service Pro with Career Growth

Waka Kotahi NZ Transport Agency; Wellington; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Career progression to Senior CSR

KiwiSaver

Job summary

Waka Kotahi NZ Transport Agency in Wellington is hiring a Customer Service Representative for a permanent full-time role. You will handle inbound calls and email support, deliver outstanding service, and participate in comprehensive training to develop your confidence and capabilities.

The role includes hybrid working arrangements, a starting salary of NZD 62,192 plus KiwiSaver, and pathways to progress to Senior CSR with increased remuneration.

Qualifications

• A passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Experience working in a Contact Centre.
• Tech‑savvy with the ability to learn new systems quickly.
• Willingness to learn and have a high level of computer literacy.
• Knowledge of Te Ao Māori and Te Reo Māori is a plus.

Responsibilities

• Deliver outstanding service to customers via inbound phone support and email.
• Provide timely and accurate advice with a positive customer experience.
• Participate in comprehensive training and ongoing coaching.

Skills

Customer service

Communication skills

Problem solving

Tech‑savvy

Attention to detail

Job description

Waka Kotahi NZ Transport Agency in Wellington is hiring a Customer Service Representative for a permanent full-time role. You will handle inbound calls and email support, deliver outstanding service, and participate in comprehensive training to develop your confidence and capabilities.

The role includes hybrid working arrangements, a starting salary of NZD 62,192 plus KiwiSaver, and pathways to progress to Senior CSR with increased remuneration.