Customer Service Agent - Car Rental Company

Private Advertiser; Māngere-Ōtāhuhu; On-site; NZD 40,000 - 50,000; Full time

Job summary

Private Advertiser is seeking a Full Time Customer Service Agent to join our car rental team near Auckland Airport. The role supports daily operations and delivers Kiwi hospitality to customers as part of a busy car rental business.

You will assist with bookings, inquiries, vehicle inspections, scheduling, and returns, while coordinating rentals and maintaining records. Weekend availability and strong organisational skills are essential.

Qualifications

• 1 years' experience in customer service, sales, or front-of-house roles.
• Full driver licence required.
• Ability to work in a fast-paced environment.
• Availability on weekends.
• Strong organisational and time management skills with the ability to multitask effectively.

Responsibilities

• Assisting customers with booking, phone enquiries and trip information.
• Assisting with vehicle inspections and administrative tasks including vehicle scheduling and maintenance planning.
• Supporting the coordination of vehicle rentals and returns, including documentation and record keeping.
• Managing inventory systems and tracking vehicle availability and allocation.
• Liaising between customers, management, and maintenance staff to resolve operational issues promptly.
• Supporting the preparation of vehicles for rental, including cleaning, refuelling, and minor servicing checks.

Skills

Customer service

Sales

Front-of-house

Time management

Multitasking

Job description

Customer Service Agent - Car Rental Company

About the role
We are seeking a Full Time Customer Service Person to join our dynamic team near our Auckland Airport. This is a full-time position that plays a vital role in supporting the smooth day-to-day operations of our car rental business. The successful candidate will be responsible for ensuring our customers receieve the perfect kiwi hospitality. Working closing with our day to day operations team you will also be assisting with day to day operational task.

What you'll be doing

• Assisting customers with booking, phone enquiries and trip information
• Assisting with vehicle inspections and administrative tasks including vehicle scheduling and maintainence planning
• Supporting the coordination of vehicle rentals and returns, including documentation and record keeping
• Managing inventory systems and tracking vehicle availability and allocation
• Liaising between customers, management, and maintenance staff to resolve operational issues promptly
• Supporting the preparation of vehicles for rental, including cleaning, refuelling, and minor servicing checks

What we're looking for

• 1 years' experience in customer service, sales, or front-of-house roles
• Full driver licence required
• Ability to work in a fast-paced environment
• Availability on weekends
• Strong organisational and time management skills with the ability to multitask effectively