Customer Support Centre Representative

Toyota; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

NZQA qualification

Hybrid working

Laptop provided

Modern facilities

Job summary

Toyota Auckland is seeking a Customer Support Centre agent to manage bookings, reminders, and inquiries across phone, email and social channels. The role is 40 hours per week, Monday–Friday with a six‑week roster and a weekend shift option, partly from home.

You will maintain records, assist customers to get the most from products, and spot opportunities to offer related services. Hybrid work and NZQA training are provided.

Qualifications

• Experience in customer service, preferably in a contact centre.
• Excellent verbal and written communication.
• Able to problem-solve and think on your feet.
• Comfortable with technology and quick learner.
• Reliable, resilient, and a good teammate.

Responsibilities

• Take bookings for servicing, WOFs, repairs and recalls via phone, email and social channels.
• Send regular reminders to customers to service on time.
• Maintain customer records with current contact information and preferences.
• Educate customers to maximise product usage and value.
• Identify opportunities to offer additional products and services.

Skills

Customer service

Communication skills

Problem solving

Tech‑savvy

Team player

Tools

CRM software

Microsoft Office

Job description

Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our diverse and talented team of close to 200 are what set us apart. We’ve proud to have served the wider Auckland community for over 30 years.

As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.

About the role

The primary purpose of our Customer Support Centre (CSC) to is take bookings for our Service departments.

Key responsibilities:

• Sending regular reminders to customers to help them protect their vehicles by servicing on time
• Taking inbound booking enquiries via phone, email, and our social channels and completing bookings for servicing, WOFs, repairs and recalls
• Maintaining customer records with up-to-date contact information, their contact preferences, and information that helps us best meet their future needs
• Supporting our customers through education to help them get the most out of their products and plans
• Taking opportunities to understand our customers’ needs in order to recommend additional products and services that would benefit them

Unlike most contact centre and customer service roles, this is a 40-hour-a-week position, Monday – Friday, with a four-hour weekend shift, worked from home and off the phones, on a six-week roster (you choose when!).

Skills & Experience

About you

• We’re looking for someone who has previously excelled in a customer services role, preferably in a contact centre
• You’re known for your ability to make meaningful connections with people, and you enjoy the chance to problem-solve and think on your feet
• You have outstanding verbal and written communication skills
• You’re good with technology and a fast learner
• You’re a reliable, resilient, and a good teammate

What’s in it for you

• Team culture: We’re proud of our culture, we don’t want to brag but our team has highest engagement in our entire organisation!
• Location: We’re based in thriving Hobsonville, avoid the commute to the city!
• Facilities: Our contact centre is modern and purpose built with fantastic team facilities such as electric sit‑to‑stand desks and a beautifully fitted out team break room
• Hybrid working: Our team works two days a week from home
• NZQA qualification: In addition to our own training, you will receive formal contact centre training and will come away with an NZQA qualification
• Technology: You’ll be given your own laptop, and we’re proud to use best‑in‑class contact centre systems that make your job easier