Hybrid CSR — Training & Career Growth Path

New Zealand Government; Wellington; Hybrid; NZD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid work

Training and development

Career progression to Senior CSR

Job summary

NZ Transport Agency (NZTA) in Wellington is hiring Customer Service Representatives to deliver outstanding service via inbound calls and email interactions. You will provide timely advice, support, and problem resolution to customers while undergoing comprehensive training and ongoing coaching.

Roles are permanent full-time with a starting salary of $62,192 plus Kiwi Saver. Hybrid work arrangements are available, with shift patterns including weekdays and weekends, and opportunities to progress

Qualifications

• A passion for delivering outstanding customer service.
• Great communication skills and an energetic attitude.
• Ability to adapt in a fast-paced environment.
• Tech-savvy with the ability to learn new systems quickly.
• Experience working in a Contact Centre.

Responsibilities

• Provide inbound phone-based support and email interactions.
• Deliver timely and accurate advice to customers.
• Contribute to a positive customer experience and ongoing coaching for success.

Skills

Customer service

Communication

Tech savvy

Problem solving

Attention to detail

Te Reo Māori awareness

Tools

Email systems

Phone/CRM tools

Job description

NZ Transport Agency (NZTA) in Wellington is hiring Customer Service Representatives to deliver outstanding service via inbound calls and email interactions. You will provide timely advice, support, and problem resolution to customers while undergoing comprehensive training and ongoing coaching.

Roles are permanent full-time with a starting salary of $62,192 plus Kiwi Saver. Hybrid work arrangements are available, with shift patterns including weekdays and weekends, and opportunities to progress