Hands-On Systems Administrator – Microsoft 365 & IT Service Desk

BDO New Zealand; Auckland; Sur place; NZD 70 000 - 110 000; Plein temps

Résumé du poste

BDO New Zealand is seeking a Systems Administrator to join our National IT team in the Auckland CBD office. You’ll provide onsite service across workstations, servers, networks and business applications, triaging requests through ServiceNow and collaborating with the wider IT team and external vendors.

You’ll contribute to maintaining Microsoft 365 environments, identity and access processes, and hardware lifecycle management while delivering practical, high‑quality support to Partners and staff.

Qualifications

• At least 1 year experience in an IT Service Desk or end-user support environment.
• Hands-on experience administering and supporting Microsoft 365 including Exchange, Teams, SharePoint, OneDrive, Intune and Entra ID.
• Experience managing identity and access processes including onboarding, offboarding, MFA and security groups.

Responsabilités

• Triage and resolve Service Desk tickets in ServiceNow, escalating when required and keeping users informed.
• Support and administer Microsoft 365, including Exchange, Teams, SharePoint, OneDrive, Intune and Entra ID, along with BDO business applications.
• Manage user account lifecycles including onboarding, transfers and offboarding, MFA, and Conditional Access.
• Set up, support and decommission laptops, desktops, printers, smartphones, tablets and other BDO devices.
• Deploy and maintain software using SCCM and Intune.
• Troubleshoot hardware, software, OS, Wi‑Fi and LAN connectivity across Windows; macOS and Linux exposure advantageous.
• Assist with procurement, asset allocation, licensing records and lifecycle management.
• Liaise with vendors to investigate and resolve issues.
• Create and maintain technical documentation and knowledge base articles.

Connaissances

IT Service Desk

Microsoft 365

Active Directory

SCCM

Intune

Entra ID

Troubleshooting

Onboarding/Offboarding

Outils

ServiceNow

Exchange

Teams

SharePoint

OneDrive

macOS

Linux

Description du poste

BDO New Zealand is seeking a Systems Administrator to join our National IT team in the Auckland CBD office. You’ll provide onsite service across workstations, servers, networks and business applications, triaging requests through ServiceNow and collaborating with the wider IT team and external vendors.

You’ll contribute to maintaining Microsoft 365 environments, identity and access processes, and hardware lifecycle management while delivering practical, high‑quality support to Partners and staff.