Systems Administrator

BDO in New Zealand; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

BDO New Zealand in Auckland CBD is seeking a proactive Systems Administrator to join our National IT team. You will provide onsite service across workstations, servers, printers and networks, ensuring reliable daily operations for Partners and staff.

You’ll triage ServiceNow tickets, manage Microsoft 365 services, and support device lifecycle management while collaborating with the broader IT team and external vendors.

Qualifications

• At least 1 year of experience in an IT Service Desk or end-user support.
• Hands-on experience administering Microsoft 365 including Exchange, Teams, SharePoint, OneDrive, Intune, Entra ID and Active Directory.
• Experience managing identity and access processes including onboarding, offboarding, MFA, security groups and user lifecycle management.

Responsibilities

• Triage and resolve Service Desk tickets in ServiceNow, escalating when required and keeping users informed.
• Support and administer Microsoft 365, including Exchange, Teams, SharePoint, OneDrive, Intune and Entra ID, along with business applications.
• Manage user lifecycles (onboarding, transfers, offboarding), security groups, MFA and device provisioning.

Skills

M365 admin

Active Directory

Identity & Access

Troubleshooting

Strong communication

Tools

ServiceNow

SCCM

Intune

Entra ID

Active Directory

Job description

Be Your Best at BDO

At BDO, our culture is built on strong relationships, collaboration and trust. As one of the world’s leading accountancy and advisory organisations, we work with clients of all sizes across a wide range of industries. What sets us apart is our partnership-style approach. We focus on what matters to our clients and deliver practical, high-quality solutions through open, honest communication.

About the Role

We're looking for a Systems Administrator to join our National IT team in our Auckland CBD office. Reporting to the IT Service Desk Team Lead, you'll provide onsite service and support across the technology our Partners and staff rely on every day. This is a hands‑on Service Desk role covering workstations, servers, printers, networks, business applications, user accounts and mobile devices. You'll triage and resolve requests through ServiceNow, keep users informed, and work with the wider IT team and external vendors when escalation is needed.

Key Responsibilities

• Triage and resolve Service Desk tickets in ServiceNow, escalating to the wider IT team when required and keeping users informed of progress.
• Support and administer Microsoft 365, including Exchange, Teams, SharePoint, OneDrive, Intune and Entra ID, along with BDO business applications.
• Manage user account lifecycles, including onboarding, transfers and offboarding, as well as security groups, shared mailboxes, distribution lists, MFA and Conditional Access.
• Set up, support and decommission laptops, desktops, printers, smartphones, tablets and other BDO devices and equipment.
• Deploy, manage and maintain software packages and updates using Microsoft SCCM and Intune.
• Troubleshoot hardware, software, operating system, Wi-Fi and LAN connectivity issues across Windows environments, with macOS and Linux exposure advantageous.
• Assist with hardware and software procurement, asset allocation, licensing records and lifecycle management.
• Liaise with vendors and suppliers to investigate, escalse and resolve technical issues.
• Create and maintain technical documentation, procedures and knowledge base articles, and provide support for backup and recovery activities.

Experience and Attributes

You’ll be a practical and dependable technology professional who enjoys solving problems, supporting people and delivering a consistently high standard of service.

You’ll Likely Bring

• At least one year of experience in an IT Service Desk or end‑user support environment, with professional services or cooperative industry experience being highly regarded.
• Hands‑on experience administering and supporting Microsoft 365, including Exchange, Teams, SharePoint, OneDrive, Intune, Entra ID and Active Directory.
• Experience managing identity and access processes, including account administration, onboarding, offboarding, MFA, security groups and user lifecycle management.
• Strong troubleshooting capability across end‑user devices, hardware, software, operating systems, applications and network connectivity.
• Confident supporting Partners, senior leaders and staff at all levels, with the ability to explain technical information in simple, clear language.
• Calm and organised, with a proactive approach to solving problems and knowing when to ask for support.

Why BDO?

At BDO, we’ll make your growth our priority. You’ll join a collaborative National IT team where your technical expertise, curiosity and commitment to client service will directly support our people across the business.

In Return, You’ll Enjoy

• A varied, hands‑on role supporting a broad range of Microsoft technologies, business applications and end‑user devices.
• Collaboration with specialists across IT engineering, security, applications, data and AI.
• A client‑focused, values‑led culture with career progression pathways for the right candidate.
• A central Auckland CBD office and the opportunity to contribute to continuous service improvement across the BDO New Zealand network.

We are looking for a proactive Systems Administrator who takes pride in resolving issues, supporting people and improving the technology experience, and would love to hear from you.

You must currently be based in New Zealand and hold valid New Zealand working rights to be considered for this position.