Guest Service Agent

primeproperty; Auckland; On-site; NZD 42,000 - 52,000; Part time

Benefits offered by this job

Positive team environment

Competitive pay

Free uniform

Staff meals and parking

Staff accommodation & F&B discounts

Job summary

Waipuna Hotel & Conference Centre in Mount Wellington, Auckland, is seeking an experienced Guest Service Agent for casual shifts. You’ll join a hands-on team, assisting guests with enquiries, reservations, and accounts while ensuring security and high service standards.

We value a calm, friendly demeanor, the ability to multi-task, and a strong commitment to guest care. Shifts include AM/PM and weekends; NZ work eligibility is required.

Qualifications

• 12+ months experience in Front Office / Guest Services
• Experience using Opera Cloud is preferred
• High standards of service and attention to detail
• Confident in all Front Office duties
• Ability to multi-task with a can-do attitude
• Maintain composure under pressure

Responsibilities

• Assist the Duty Manager and team with day-to-day Front Desk operations
• Help guests with enquiries, reservations, housekeeping requests, and accounts
• Ensure cashiering accuracy and guest confidentiality
• Maintain high standards of presentation and guest safety

Skills

Front desk experience

Customer service

Opera Cloud

Multi-tasking

Calm under pressure

Tools

Opera Cloud

Job description

Love hospitality? Then you’ll love working with us.

Waipuna Hotel & Conference Centre in Mount Wellington is looking for an experienced Guest Service Agent to join our friendly, hands-on team for casualbasis. We are located in a central yet peaceful location on the edge of the Panmure Lagoon.

We’re all about genuine hospitality — creating moments that make our guests feel welcome, relaxed, and cared for. If you’re someone who loves connecting with people, thrives in a varied role, and enjoys making a difference every day, this is the opportunity for you.

About You

• Must have at least 12 months experience in Front Office in a Guest Services role
• Experience using Opera clould is preferred
• A passion for customer service, high standards of service and excellent attention to detail.
• Is confident and experienced in all facets of Front Office duties.
• Have the ability to multi-task with a can-do attitude
• Keep a cool head whilst working under pressure
• Shifts available cross AM, PM and weekend shifts
• Are available to start as soon as possible.
• Must have the right to work in NZ

About the Job

• Assist the Duty Manager and team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests, settling guest accounts and ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain a high standard of personal presentation
• Maintain high hotel standards and ensure guest safety and comfort is paramount

Why you’ll love working with us

• Positive team environment – small but passionate, with a “work hard, together” approach
• Competitive pay rates – your work is valued and rewarded
• Free uniform, staff meals and parking
• Staff accommodation & F&B discounts – across our Prime Hotels Group properties in some of the North Island’s most beautiful locations

About us

Waipuna Hotel and Conference Centre is a 4-star property and one of New Zealand’s largest and versatile conference venues. Nestled in 6 acres of parkland overlooking the Panmure Lagoon, we combine a tranquil setting with easy access to Sylvia Park, train links, and motorway routes. Our facilities include flexible meeting spaces, outdoor pool, gym, running track, and spa pool – catering to both business and leisure travellers.

We’re part of Prime Hotels, a proudly New Zealand-owned group with 9 hotels nationwide and growing. Prime Hotels sits under the wider Prime Property Group - one of NZ's largest privately owned property companies (www.primeproperty.co.nz).

Location: Mount Wellington, Auckland

Position available: We are looking for up to 2 people to join as casuals

If you take pride in your work, enjoy being part of a supportive team, and love creating memorable guest experiences – we’d love to hear from you!