Guest Experience Lead: Concierge & Events

Compass Group New Zealand; Auckland; Hybrid; NZD 30,000 - 47,000; Part time

Benefits offered by this job

Training & Development

Career Progression

Recognition programs

Health & Safety focus

Discounts

Job summary

Compass Group New Zealand in Auckland CBD is seeking a confident Service Experience Host to lead guest services, concierge and event coordination at a high-end corporate site. This permanent role offers 16 hours per week with a hands-on, hospitality‑focused leadership style.

You will welcome guests, deliver food and beverage service, support room setups and meetings, handle guest queries with discretion, and assist across departments.

Qualifications

• Strong customer service or hospitality background.
• Excellent communication and interpersonal skills.
• Professional presentation and friendly, can do attitude.
• Good organisational skills and attention to detail.
• Confidence using Microsoft Office, booking systems and phones.
• Ability to multitask and stay calm under pressure.
• Flexibility to support across departments and, at times, other sites.
• Experience in five star hospitality, floor management, audio visual support or additional languages is an advantage.

Responsibilities

• Welcoming and engaging guests with confidence, warmth and professionalism.
• Providing food and beverage service including events, meetings and day to day hospitality.
• Making great coffee and supporting catering deliveries and room setups.
• Maintaining clean, well presented spaces and never walking past an unacceptable standard.
• Supporting reception and other departments through cross training when required.
• Managing guest queries, concerns and complaints with discretion and urgency.
• Using basic IT systems and assisting guests with simple troubleshooting.
• Ensuring health, safety and company standards are always followed.

Skills

Customer service

Hospitality

Communication skills

Presentation

Organisation

MS Office

Booking systems

Multi-tasking

Calm under pressure

Flexibility

Tools

Microsoft Office

Booking systems

Job description

Compass Group New Zealand in Auckland CBD is seeking a confident Service Experience Host to lead guest services, concierge and event coordination at a high-end corporate site. This permanent role offers 16 hours per week with a hands-on, hospitality‑focused leadership style.

You will welcome guests, deliver food and beverage service, support room setups and meetings, handle guest queries with discretion, and assist across departments.