Hospitality Groups & Events Coordinator

Jobspace; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Hilton New Zealand in Auckland seeks a Groups, Meetings & Events Coordinator to support the Sales & Marketing team in developing future and repeat business. You will assist in planning conferences, weddings, and social events while providing administrative support, lead development, and guest services.

The role emphasizes communication with clients and vendors, strong customer service, and the use of hotel systems to ensure memorable guest experiences.

Qualifications

• Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
• Experience in hotel sales admin/coordinator role preferred.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office.
• Experience with hotel reservation systems preferred.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.

Responsibilities

• Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
• Project Coordination: Assist in planning and executing conferences, weddings, and social events.
• Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
• Sales Support: Assist the sales team with proposals, client negotiations contracts, and promotional activities.
• Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
• Problem-solving: Address issues promptly during planning and execution phases.
• Performance Analysis: Evaluate the success of campaigns and events.
• Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
• Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
• Technical Tools: Use hotel systems such as Delphi, Salesforce, PEP, and Market Planner Survey tools effectively.
• Hotel Reservations: Managing group and individual reservations, ensuring a smooth and personalized booking experience for every guest.

Skills

Communication skills

Customer service

Project coordination

Market research

Sales support

Vendor relations

Problem-solving

Performance analysis

Team collaboration

Innovation & adaptability

Technical tools

Hotel reservations

Microsoft Office

Hotel/event management software

Analytical thinking

Multitasking

Attention to detail

Education

Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field

Tools

Delphi

Salesforce

PEP

Market Planner Survey tools

Microsoft Office

Hotel reservation systems

Job description

Hilton New Zealand in Auckland seeks a Groups, Meetings & Events Coordinator to support the Sales & Marketing team in developing future and repeat business. You will assist in planning conferences, weddings, and social events while providing administrative support, lead development, and guest services.

The role emphasizes communication with clients and vendors, strong customer service, and the use of hotel systems to ensure memorable guest experiences.