Guest Experience Generalist - Flexible Shifts & Perks

Travel-Leisure-Co; Pauanui; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted hotel stays across regions

Professional development funding

Subsidised private health insurance

Job summary

Travel + Leisure Co. is looking for a Guest Service Generalist to join our Waikato team. You will greet owners and guests, check in and out, answer inquiries by phone and email, assist with luggage, and manage cash handling and tour bookings to ensure a smooth guest experience.

The role spans front office, housekeeping, Food & Beverage and maintenance tasks, requiring a professional appearance, excellent communication, and a flexible schedule that includes weekends and evenings.

Qualifications

• Genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Willingness to work a flexible roster including weekends and evenings.
• Proficient with basic administration tools (Word, Excel).

Responsibilities

• Perform front desk duties: greet owners and guests, check in/out, answer calls and emails, assist with luggage and portage.
• Process cash handling and balancing procedures; support tour and travel inquiries/bookings.
• Assist with night audit procedures and reservations for guests.
• Support housekeeping, Food & Beverage, and maintenance tasks to ensure guest satisfaction.

Job description

Travel + Leisure Co. is looking for a Guest Service Generalist to join our Waikato team. You will greet owners and guests, check in and out, answer inquiries by phone and email, assist with luggage, and manage cash handling and tour bookings to ensure a smooth guest experience.

The role spans front office, housekeeping, Food & Beverage and maintenance tasks, requiring a professional appearance, excellent communication, and a flexible schedule that includes weekends and evenings.