Guest Service & Booking Agent

Skyline Enterprises; Queenstown; On-site; NZD 39,000 - 50,000; Full time

Benefits offered by this job

Free gondola & luge for family/friends

Dynamic international organisation

Staff meals

$1 coffees

Staff accommodation

Job summary

Skyline Enterprises in Queenstown, Otago, NZ, is seeking a customer-focused reservations administrator on-site for a fixed-term parental leave cover. You’ll handle guest inquiries and bookings via phone, email and in person, delivering accurate and friendly service across busy shifts, including weekends and holidays.

The role requires reliability, strong time management and clear communication. On-site work with a roaster across three locations, with late-evening finishes, and staff perks like

Qualifications

• Guest-focused professional with clear verbal and written communication.
• Previous experience in a similar role.
• Knowledge of Restaurant Diary and Roller systems preferred, full training provided.
• Ability to manage multiple tasks while delivering great service.
• Competent computer skills and attention to detail for accurate bookings.

Responsibilities

• Be first point of contact for guests via phone, email and in person.
• Manage enquiries and reservations with accuracy and care.
• Support a fast-paced, guest-focused environment with strong communication.
• Work across a roster across three locations, with late-evening shifts.
• Ensure bookings are accurate and information is communicated promptly.

Skills

Guest-focused

Telephone manner

Written & verbal communication

Time management

Multitasking

Customer service

Tools

Restaurant Diary

Roller system

Job description

• Full Time


• Application Closes 23 Oct 2026


• Otago - Queenstown


• Reservation and Transportation Ticket Agent and Travel Clerk

About The Role

We're seeking a customer-focused individual with a passion for delivering outstanding guest experiences to join our dynamic administration team on a fixed term basis (parental leave cover). In this role, you'll be the first point of contact for guests via phone, email, and in person, managing enquiries and reservations with efficiency, accuracy, and care. This is a fast-paced, guest-focused position that demands excellent communication and time management skills. Full weekend availability is essential, as the successful candidate will work across a variety of shifts between 8:00 AM and 9:00 PM, including weekends and public holidays. Please note, the role is located on-site, not remote. The roster rotates across three locations, and most shifts will finish in the late evenings. As a business operating year-round, reliability and flexibility are key.

The Ideal Candidate Will Have / Be

• a guest-focused professional with a confident telephone manner, clear and concise written and verbal communication skills, and strong time management abilities.


• previous experience in a similar role, allowing you to hit the ground running.


• working knowledge of the Restaurant Diary reservation system and Roller system is preferred, but full training will be provided.


• the ability to manage multiple tasks simultaneously while delivering exceptional customer service.


• competent computer skills and strong attention to detail, ensuring bookings are accurate and all information is received and communicated promptly.

This Role Offers

• a fun and diverse working environment, including free gondola and luge rides for family and friends.


• the opportunity to join a dynamic, values-driven, and growing international organisation.


• free staff meals and $1 coffees.


• staff accommodation options.

Join Our Team

We're always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our customers, our community and with each other.

Please only apply if you have the right to legally work in New Zealand. Safety is a high priority in our working environment. All candidates must agree to comply with the company's health and safety procedures which includes random drug and alcohol testing.

• guest-services-&-bookings-agent-position-description-(oct-25)-(2).pdf