Guest Service Generalist

Travel + Leisure Co.; Pauanui; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across NZ/Austr

Subsidised private health insurance

Job summary

Travel + Leisure Co. in Pauanui, Waikato, New Zealand, is seeking a Guest Service Generalist to handle Front Office, Housekeeping, Food & Beverage and Maintenance tasks, delivering efficient and courteous service to Owners and Guests throughout their stay.

You will greet guests, manage check‑in/check‑out, answer inquiries, and support daily operations with a proactive attitude. Strong communication, presentation and flexibility to work weekends and evenings are essential; a driver’s licence

Qualifications

• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period
• Current driver's licence (preferable)

Responsibilities

• Perform daily Front Office, Housekeeping, Food & Beverage and Maintenance duties
• Greet owners and guests, check in/out, handle inquiries, portage of luggage, cash handling and night audit procedures
• Maintain administration equipment usage and basic documentation
• Maintain guest accommodation and common areas

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health insurance (following successful probation completion)

What You’ll Bring

• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.