Guest Experience Attendant

Oaks Hotels & Resorts Limited; Wellington; On-site; NZD 28,000 - 40,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Parental and birthday leave

Job summary

Oaks Wellington Hotel seeks a friendly, flexible Guest Experience Attendant to join the team on a part-time basis. You will support Front Office and Food & Beverage operations, ensuring guests feel welcome and well cared for from check-in to check-out while providing attentive service in our café, bar, or room dining.

The role offers a rotating roster across seven days with a minimum of 24 hours per week. A positive attitude, strong communication, and the ability to manage multiple priorities

Qualifications

• Previous hospitality experience across Front Office and Food & Beverage would be highly beneficial.
• A positive, adaptable attitude and excellent communication skills.
• Confidence in handling multiple priorities in a fast-paced environment.
• A passion for creating memorable guest experiences.
• Availability to work across a 7-day rotating roster, including weekends and evenings.

Responsibilities

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth.
• Assist with food and beverage service in our café, bar, or during in-room dining.
• Provide local recommendations, handle guest requests, and respond to feedback promptly.
• Deliver orders, clear tables, and maintain cleanliness of the F&B area.
• Set up and pack down breakfast or function areas as required.
• Coordinate with housekeeping and other departments to ensure guest needs are met.
• Process payments accurately and maintain up-to-date guest records.

Skills

Hospitality experience

Communication skills

Multi-tasking

Guest-focused service

Job description

Job Description

Oaks Wellington Hotel are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Food & Beverage operations on a part-time basis

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within food and beverage operations.

Key Responsibilities:

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
• Assist with food and beverage service in our café, bar, or during in-room dining
• Provide local recommendations, handle guest requests, and respond to feedback promptly
• Deliver orders, clear tables, and maintain cleanliness of the F&B area
• Set up and pack down breakfast or function areas as required
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Minimum 24 hours per week
• $25 NZD per hour

Qualifications

Successful candidates will have:

• Previous hospitality experience across Front Office and Food & Beverage would be highly beneficial
• A positive, adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast-paced environment
• A passion for creating memorable guest experiences
• Availability to work across a 7-day rotating roster, including weekends and evenings

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights in New Zealand.