Operations Attendant- Front Office

SmartRecruiters, Inc.; Taupo; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Staff meals

Accor Academy access

Flexibility for work-life balance

Refer-a-friend bonus

Employee Assistance Program

Job summary

Wairakei Resort Taupo in Taupō, New Zealand, seeks an Operations Attendant (Front Office) to join our Front Office team. You will be among the first contacts, ensuring a warm welcome and a positive experience from arrival to departure.

Responsibilities include guest check-ins/outs, handling enquiries, reservations, payments, and guiding guests to local attractions. Shift work includes weekends; hotel experience preferred but not required.

Qualifications

• Friendly, approachable and professional.
• Confident communicating with guests and team members.
• Well organised with good attention to detail.
• Able to work weekends and public holidays.

Responsibilities

• Welcoming and checking in guests.
• Managing guest enquiries and requests.
• Processing check-ins and check-outs.
• Taking reservations and assisting with guest bookings.
• Handling payments and providing accurate information.
• Assisting guests with information about the resort and local Taupō attractions.
• Responding to guest concerns and resolving issues professionally.
• Working with Housekeeping, Food & Beverage and other departments.
• Maintaining a high standard of customer service at all times.

Skills

Friendly demeanor

Guest communication

Attention to detail

Busy environment endurance

Reliability & flexibility

Shift work including weekends

Reception experience (preferred)

Job description

Are you friendly, confident, and passionate about creating great guest experiences?

Wairakei Resort Taupō is looking for a motivated and enthusiastic Operations Attendant (Front Office)to join our Front Office team.

This is a great opportunity to be part of one of New Zealand’s iconic resort destinations. With a busy hotel, conference and events operation, Pavilion Restaurant and Geyser Bar & Eatery, no two days are the same.

Job Description

About the role

As part of our Front Office team, you will be one of the first points of contact for our guests. You will help ensure every guest receives a warm welcome and a positive experience from arrival through to departure.

Your responsibilities will include:

• Welcoming and checking in guests
• Managing guest enquiries and requests
• Processing check-ins and check-outs
• Taking reservations and assisting with guest bookings
• Handling payments and providing accurate information
• Assisting guests with information about the resort and local Taupō attractions
• Responding to guest concerns and helping resolve issues professionally
• Working closely with Housekeeping, Food & Beverage and other departments
• Maintaining a high standard of customer service at all times

Qualifications

About you

We are looking for someone who is:

• Friendly, approachable and professional
• Confident communicating with guests and team members
• Well organised with good attention to detail
• Comfortable working in a busy environment
• Reliable and flexible with their availability
• Able to work shifts, including weekends and public holidays
• Previous hotel or reception experience is preferred, but training can be provided

Additional Information

Please note: Applicants must have legal working rights in New Zealand. This position will not be sponsored.

Why work for Wairakei Resort Taupo?

Staff meals provided while on shift

Learn your Way - Access to our Accor Academy so you can earn while you Learn!

Work Your Way - Flexibility to ensure a work life balance!

Accor's refer-a-friend bonus

Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.