Guest Experience Host - Front Office (Flexible Hours)

SmartRecruiters, Inc.; Taupo; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Staff meals

Accor Academy access

Flexibility for work-life balance

Refer-a-friend bonus

Employee Assistance Program

Job summary

Wairakei Resort Taupo in Taupō, New Zealand, seeks an Operations Attendant (Front Office) to join our Front Office team. You will be among the first contacts, ensuring a warm welcome and a positive experience from arrival to departure.

Responsibilities include guest check-ins/outs, handling enquiries, reservations, payments, and guiding guests to local attractions. Shift work includes weekends; hotel experience preferred but not required.

Qualifications

• Friendly, approachable and professional.
• Confident communicating with guests and team members.
• Well organised with good attention to detail.
• Able to work weekends and public holidays.

Responsibilities

• Welcoming and checking in guests.
• Managing guest enquiries and requests.
• Processing check-ins and check-outs.
• Taking reservations and assisting with guest bookings.
• Handling payments and providing accurate information.
• Assisting guests with information about the resort and local Taupō attractions.
• Responding to guest concerns and resolving issues professionally.
• Working with Housekeeping, Food & Beverage and other departments.
• Maintaining a high standard of customer service at all times.

Skills

Friendly demeanor

Guest communication

Attention to detail

Busy environment endurance

Reliability & flexibility

Shift work including weekends

Reception experience (preferred)

Job description

Wairakei Resort Taupo in Taupō, New Zealand, seeks an Operations Attendant (Front Office) to join our Front Office team. You will be among the first contacts, ensuring a warm welcome and a positive experience from arrival to departure.

Responsibilities include guest check-ins/outs, handling enquiries, reservations, payments, and guiding guests to local attractions. Shift work includes weekends; hotel experience preferred but not required.