Guest Experience & Front Desk Agent

Swiss-Belsuites Pounamu; Queenstown, Wānaka; On-site; NZD 42,000 - 56,000; Full time

Job summary

Swiss-Belsuites Pounamu in Queenstown is seeking a proactive Front Office team member to warmly welcome guests, manage check-in/check-out, respond to emails and enquiries, and support the day-to-day operations of the front desk.

You will handle reservations, coordinate with housekeeping and maintenance, assist guests with luggage, and deliver exceptional service in a fast-paced hospitality environment. NZ work rights are required, with weekend and holiday availability preferred.

Qualifications

• Must have valid New Zealand work rights.

Responsibilities

• Welcome and assist guests with check-in, check-out, emails and general enquiries.
• Manage reservations and support the day-to-day operation of the Front Office.
• Handle guest requests, concerns, and service recovery in a professional and timely manner.
• Work independently during assigned shifts to ensure smooth hotel operations and collaborate with maintenance and housekeeping teams.
• Assist guests with luggage and other guest service duties as required.

Skills

Communication

Organization

Time management

English fluency

Customer service

Under pressure

Teamwork

Independent work

Job description

Swiss-Belsuites Pounamu in Queenstown is seeking a proactive Front Office team member to warmly welcome guests, manage check-in/check-out, respond to emails and enquiries, and support the day-to-day operations of the front desk.

You will handle reservations, coordinate with housekeeping and maintenance, assist guests with luggage, and deliver exceptional service in a fast-paced hospitality environment. NZ work rights are required, with weekend and holiday availability preferred.