Front Desk Guest Experience Specialist - Queenstown

Minor International; Queenstown; On-site; NZD 34,000 - 37,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Health insurance

Leave benefits

Wellness support

Job summary

Avani Queenstown Shores Resort in Queenstown, NZ, is seeking a Hotel Receptionist for a full-time permanent role. You will welcome guests, handle check-ins/outs, and offer local tips with outstanding service.

Successful candidates will have 0–6 months in hospitality, a polished presentation, and a proactive, guest-focused mindset. We offer career growth, hotel discounts, and wellbeing support. Applicants must have NZ work rights.

Qualifications

• 0-6 months experience in a similar role delivering high-quality service within a hotel or resort environment.
• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Customer service

Communication

Guest experience

Professional presentation

Job description

Avani Queenstown Shores Resort in Queenstown, NZ, is seeking a Hotel Receptionist for a full-time permanent role. You will welcome guests, handle check-ins/outs, and offer local tips with outstanding service.

Successful candidates will have 0–6 months in hospitality, a polished presentation, and a proactive, guest-focused mindset. We offer career growth, hotel discounts, and wellbeing support. Applicants must have NZ work rights.