Guest Experience Agent - Warm Welcome & Local Tips

JobSpace; Otago; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Queenstown Shores Resort in Queenstown, South Island, is hiring a full-time Guest Service Agent to welcome guests, guide them through their stay, and provide local insights.

You will handle check-ins/check-outs, manage reservations, and personalise recommendations while maintaining outstanding service across channels. Applicants should have hospitality experience and be ready to work weekends and rotating shifts.

Qualifications

• Previous hotel or customer-facing experience.
• Clear and professional written and spoken communication.
• Proactive, positive approach to guest needs.
• Polished presentation reflecting brand standards.
• Willing to work weekends, public holidays, and rotating shifts.
• Ability to use hotel property management systems.

Responsibilities

• Provide warm reception and assist with check-in/check-out.
• Communicate clearly with guests, colleagues, and stakeholders.
• Manage reservations, updates, and special requests using PMS.
• Offer personalised recommendations and resolve guest issues.

Job description

Avani Queenstown Shores Resort in Queenstown, South Island, is hiring a full-time Guest Service Agent to welcome guests, guide them through their stay, and provide local insights.

You will handle check-ins/check-outs, manage reservations, and personalise recommendations while maintaining outstanding service across channels. Applicants should have hospitality experience and be ready to work weekends and rotating shifts.