Guest Experience Concierge — Hotel Front Desk

Minor Hotels ANZ; Queenstown; On-site; NZD 38,000 - 41,000; Full time

Benefits offered by this job

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Experiences

Health Insurance

Generous Leave

Wellness Support

Job summary

Minor Hotels ANZ – Queenstown, South Island is seeking a Hotel Receptionist to join the Avani Queenstown Shores Resort on a full-time basis. You will welcome guests, handle check-ins/outs, and provide local tips with a warm, professional demeanor.

Successful candidates may have 0-6 months hotel or customer service experience, a polished appearance, and a passion for guest satisfaction. The role offers stable hours and competitive pay in NZD, with benefits and career growth opportunities.

Qualifications

• 0-6 months experience in a similar role delivering high-quality service within a hotel or resort environment.
• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of guest reservations, updates, and special requests using the property management system.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Job description

Minor Hotels ANZ – Queenstown, South Island is seeking a Hotel Receptionist to join the Avani Queenstown Shores Resort on a full-time basis. You will welcome guests, handle check-ins/outs, and provide local tips with a warm, professional demeanor.

Successful candidates may have 0-6 months hotel or customer service experience, a polished appearance, and a passion for guest satisfaction. The role offers stable hours and competitive pay in NZD, with benefits and career growth opportunities.