Guest Experience Specialist — On-site, Growth & Accommodation

Placements24; Queenstown; Presencial; NZD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation options

Staff meals

Career advancement opportunities

Descripción de la vacante

Placements24 is recruiting on behalf of a well-regarded hotel in Queenstown for a Guest Relations Officer. The role is on-site, full-time, focusing on delivering outstanding guest experiences from arrival to departure.

You will be the main point of contact, addressing needs, resolving issues and ensuring guests feel valued. The ideal candidate has strong communication, friendly demeanor, and ability to upsell services while maintaining hotel standards.

Formación

• Previous experience in customer service or guest relations role, preferably in the hotel industry.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using hotel management systems (PMS) is an advantage.
• Ability to handle stressful situations and resolve conflicts effectively.
• A professional and friendly disposition.
• Knowledge of the Queenstown area and its attractions is beneficial.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and public holidays.
• Fluency in English; additional languages are a plus.

Responsabilidades

• Welcome guests and assist with check-in and check-out processes.
• Respond to guest inquiries and requests promptly and efficiently.
• Resolve guest complaints and issues with professionalism and empathy.
• Provide information about hotel services, facilities, and local attractions.
• Proactively engage with guests to enhance their stay and identify opportunities for upselling.
• Maintain guest records and ensure accurate information is updated in the system.
• Collaborate with other hotel departments to ensure guest needs are met.
• Conduct pre-arrival and post-departure communication with guests.
• Monitor online reviews and assist in reputation management.
• Ensure adherence to hotel standards and procedures.

Conocimientos

Communication skills

Interpersonal skills

Active listening

Hospitality experience

Herramientas

PMS (hotel management system)

Descripción del empleo

Placements24 is recruiting on behalf of a well-regarded hotel in Queenstown for a Guest Relations Officer. The role is on-site, full-time, focusing on delivering outstanding guest experiences from arrival to departure.

You will be the main point of contact, addressing needs, resolving issues and ensuring guests feel valued. The ideal candidate has strong communication, friendly demeanor, and ability to upsell services while maintaining hotel standards.