Growth & Renewal Account Manager

SIMPRO; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

SIMPRO is expanding its Customer Success team in 2026, hiring multiple Account Managers to own a large SMB and Mid-Market portfolio within a fast-paced SaaS environment.

This is a true Account Management role focused on renewals, churn reduction, growth opportunities, and building trusted customer partnerships through structured playbooks, disciplined CRM hygiene, and clear value outcomes.

Qualifications

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts).
• Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries.
• Strong commercial instincts with the ability to identify and act on growth opportunities.
• High level of process discipline and ability to follow structured workflows.
• A driven, outcomes-focused mindset with the ability to thrive in a scaling business.

Responsibilities

• Own renewals & reduce churn across a large portfolio with consistency and accuracy.
• Proactively identify at-risk customers through outreach and usage insights.
• Maintain clear, reliable renewal forecasts and pipeline visibility.
• Spot and act on expansion opportunities (users, modules, training).
• Partner with customers to unlock additional value from the Simpro platform.
• Contribute to revenue growth while maintaining a strong customer-first mindset.
• Follow established playbooks, cadences, and processes.
• Maintain excellent CRM hygiene and account records.
• Manage a high-volume portfolio with strong organisation and attention to detail.
• Engage with time-poor, operational customers in a clear and direct way.
• Translate product features into simple, tangible business outcomes.
• Build trust through consistency, reliability, and genuine care.

Skills

Account Management

Customer Success

Renewals

SaaS

Job description

SIMPRO is expanding its Customer Success team in 2026, hiring multiple Account Managers to own a large SMB and Mid-Market portfolio within a fast-paced SaaS environment.

This is a true Account Management role focused on renewals, churn reduction, growth opportunities, and building trusted customer partnerships through structured playbooks, disciplined CRM hygiene, and clear value outcomes.