Growth & Expansion Account Manager - SaaS

Simpro Group; Auckland; Remote; NZD 80,000 - 120,000; Full time

Job summary

Simpro Group in Auckland is hiring multiple Account Managers to join our growth-focused team. This full-time, on-site role will see you own a large customer portfolio, manage renewals, reduce churn, and uncover expansion opportunities across SMB and Mid-Market clients.

You'll work within a fast-paced SaaS environment, use established playbooks, maintain CRM hygiene, and translate product value into tangible business outcomes while delivering outstanding customer outcomes.

Qualifications

• Experience in Account Management or Renewals within SaaS.
• Ability to manage 100+ accounts and reduce churn.
• Strong communication and relationship-building skills.

Responsibilities

• Own renewals across a large portfolio with accuracy.
• Identify expansion opportunities and drive growth.
• Maintain CRM hygiene and detailed account records.
• Build practical relationships with time-poor customers.

Skills

Account Management

Renewals

Customer Success

Communication

Tools

CRM (Salesforce)

Job description

Simpro Group in Auckland is hiring multiple Account Managers to join our growth-focused team. This full-time, on-site role will see you own a large customer portfolio, manage renewals, reduce churn, and uncover expansion opportunities across SMB and Mid-Market clients.

You'll work within a fast-paced SaaS environment, use established playbooks, maintain CRM hygiene, and translate product value into tangible business outcomes while delivering outstanding customer outcomes.