Account Manager (Multiple Roles Available) | Growth & Expansion

Simpro Software; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Simpro is expanding its Customer Success team and hiring multiple Account Managers to own a large portfolio of SMB and Mid-Market customers. You will drive renewals, reduce churn, and uncover growth opportunities within a fast-paced SaaS environment.

You will follow playbooks, maintain CRM hygiene, and partner with customers to translate platform value into tangible outcomes. This is a true Account Management role focused on renewals and expansions.

Qualifications

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven track record managing renewals across a large portfolio (100+ accounts).
• Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries.
• Strong commercial instincts with the ability to identify and act on growth opportunities.
• High level of process discipline and ability to follow structured workflows.
• A driven, outcomes-focused mindset with the ability to thrive in a scaling business.

Responsibilities

• Own renewals & reduce churn across a large portfolio with consistency and accuracy.
• Proactively identify at‑risk customers through outreach and usage insights.
• Maintain clear, reliable renewal forecasts and pipeline visibility.
• Spot and act on expansion opportunities (users, modules, training).
• Partner with customers to unlock additional value from the Simpro platform.
• Contribute to revenue growth while maintaining a strong customer-first mindset.
• Follow established playbooks, cadences, and processes.
• Maintain excellent CRM hygiene and account records.
• Manage a high-volume portfolio with strong organisation and attention to detail.

Skills

Account management

Customer Success

Renewals

SaaS

Job description

Job Context

Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment. This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.

What You’ll Do

Own renewals & reduce churn

• Manage end-to-end renewals across a large portfolio with consistency and accuracy
• Proactively identify at‑risk customers through outreach and usage insights
• Maintain clear, reliable renewal forecasts and pipeline visibility

Identify growth opportunities

• Spot and act on expansion opportunities (users, modules, training)
• Partner with customers to unlock additional value from the Simpro platform
• Contribute to revenue growth while maintaining a strong customer-first mindset

Operate with structure & discipline

• Follow established playbooks, cadences, and processes
• Maintain excellent CRM hygiene and account records
• Manage a high-volume portfolio with strong organisation and attention to detail

Build strong, practical relationships

• Engage with time-poor, operational customers in a clear and direct way
• Translate product features into simple, tangible business outcomes
• Build trust through consistency, reliability, and genuine care

What You’ll Bring

• Experience in Account Management, Customer Success, or Renewals within SaaS
• Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
• Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
• Strong commercial instincts with the ability to identify and act on growth opportunities
• High level of process discipline and ability to follow structured workflows
• A driven, outcomes-focused mindset with the ability to thrive in a scaling business

Our Core Values

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

• Please note, no agencies will be accepted in the recruitment of this role.