Customer Growth & Retention Manager - Hybrid (NZ)

Caterpillar, Inc.; Christchurch; Ibrido; NZD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Udemy course library

Hybrid work model in Christchurch

Open and collaborative culture

Descrizione del lavoro

Comet Backup, a WebPros brand headquartered in Christchurch, New Zealand, seeks a self-driven Account Manager to join our Go-to-Market team. The role blends Customer Success and Account Management, guiding customers through onboarding, deployments, and lifecycle milestones.

You will nurture relationships, spot expansion opportunities, and coordinate quotes and invoicing while ensuring customer satisfaction. Hybrid work in Christchurch with growth opportunities.

Competenze

• Two to three years’ experience in Sales, Customer Success, or Account Management for backup software or related IT product.
• Experience writing quotes and invoices; ability to interpret customer requirements.
• Ability to recognize churn signals and convert at-risk customers into advocates.

Mansioni

• Guide customers through the sales pipeline with product walk-throughs and onboarding.
• Develop and manage relationships with existing customers and identify upsell opportunities.
• Educate customers on product deployment and usage to support growth.
• Create user guides and learning materials to aid adoption.
• Quote and negotiate pricing; handle invoices and renewals; serve as main contact for inquiries.
• Monitor account health and customer satisfaction; support marketing campaigns to re-engage churned customers.

Conoscenze

Sales

Customer Success

Account Management

Strumenti

Zendesk

Hubspot

Jira

Descrizione del lavoro

Comet Backup, a WebPros brand headquartered in Christchurch, New Zealand, seeks a self-driven Account Manager to join our Go-to-Market team. The role blends Customer Success and Account Management, guiding customers through onboarding, deployments, and lifecycle milestones.

You will nurture relationships, spot expansion opportunities, and coordinate quotes and invoicing while ensuring customer satisfaction. Hybrid work in Christchurch with growth opportunities.