Growth & Renewal Account Manager (SaaS)

Simpro Software; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Simpro is expanding its Customer Success team and hiring multiple Account Managers to own a large portfolio of SMB and Mid-Market customers. You will drive renewals, reduce churn, and uncover growth opportunities within a fast-paced SaaS environment.

You will follow playbooks, maintain CRM hygiene, and partner with customers to translate platform value into tangible outcomes. This is a true Account Management role focused on renewals and expansions.

Qualifications

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven track record managing renewals across a large portfolio (100+ accounts).
• Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries.
• Strong commercial instincts with the ability to identify and act on growth opportunities.
• High level of process discipline and ability to follow structured workflows.
• A driven, outcomes-focused mindset with the ability to thrive in a scaling business.

Responsibilities

• Own renewals & reduce churn across a large portfolio with consistency and accuracy.
• Proactively identify at‑risk customers through outreach and usage insights.
• Maintain clear, reliable renewal forecasts and pipeline visibility.
• Spot and act on expansion opportunities (users, modules, training).
• Partner with customers to unlock additional value from the Simpro platform.
• Contribute to revenue growth while maintaining a strong customer-first mindset.
• Follow established playbooks, cadences, and processes.
• Maintain excellent CRM hygiene and account records.
• Manage a high-volume portfolio with strong organisation and attention to detail.

Skills

Account management

Customer Success

Renewals

SaaS

Job description

Simpro is expanding its Customer Success team and hiring multiple Account Managers to own a large portfolio of SMB and Mid-Market customers. You will drive renewals, reduce churn, and uncover growth opportunities within a fast-paced SaaS environment.

You will follow playbooks, maintain CRM hygiene, and partner with customers to translate platform value into tangible outcomes. This is a true Account Management role focused on renewals and expansions.