Gisborne Banking — Customer Service Specialist

Westpac New Zealand; Gisborne; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Standard holiday + wellbeing leave

Purchased leave options

Banking benefits & discounts

Career growth programs

Generous parental leave top up

School holiday subsidy

Community environmental programmes

Job summary

Westpac New Zealand in Gisborne is seeking a Customer Service Representative. You’ll be the calm voice customers trust, guiding them through online banking, card issues, and regulatory inquiries with empathy and clarity.

You’ll thrive in a busy branch environment, delivering friendly support, solving problems on the spot, and helping customers leave feeling understood and confident in their banking choices.

Qualifications

• Background in customer service or administration with a passion for helping people.
• Comfort using digital tools and guiding customers through them with ease.
• Ability to juggle priorities while staying calm and solutions-focused.

Responsibilities

• Assist customers with online banking access, card issues, and inquiries.
• Guide customers through digital tools and provide clear, actionable support.
• Navigate regulatory requirements and explain them in simple terms.
• Ensure customers feel heard, supported and reassured after each interaction.

Skills

Customer service

Digital tools

Multitasking

Regulated environments

Problem-solving

Career mindset

Job description

Westpac New Zealand in Gisborne is seeking a Customer Service Representative. You’ll be the calm voice customers trust, guiding them through online banking, card issues, and regulatory inquiries with empathy and clarity.

You’ll thrive in a busy branch environment, delivering friendly support, solving problems on the spot, and helping customers leave feeling understood and confident in their banking choices.