Part-time Customer Service Representative - Gisborne

Westpac New Zealand Ltd; Gisborne; On-site; NZD 25,000 - 36,000; Part time

Job summary

Westpac New Zealand Ltd in Gisborne is seeking a Part-time Customer Service Representative to support customers with banking needs in the Gisborne Branch. You will brighten interactions, guide customers to digital tools, and help with online banking, card issues, and regulatory guidance while maintaining a friendly, calm voice.

This is a part-time, permanent role with a 22.5 hour work week across Tue/Wed/Thu 8:30am–5pm.

Qualifications

• Experience in customer service or administration.
• Ability to guide customers through digital tools and online banking.

Responsibilities

• Assist customers with banking queries and digital tools guidance.
• Support customers with online banking, card issues and regulatory information where needed.

Skills

Customer service

Administration

Digital tools guidance

Job description

Part-time Customer Service Representative, Gisborne Gisborne Branch Pat-time, Permanent position 22.5 hours per week Tues/Weds/Thurs 8.30am to 5pm

About the Role

As a Customer Service Representative, you're the person our customers count on in the moments that matter - the calm voice, the problem-solver, the guide who helps them navigate life's financial ups and downs with confidence. You'll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier - and you'll be empowered to do exactly that. No two days look the same. One moment you're helping someone get back into their online banking, the next you're supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You'll bring curiosity, care, and a can-do mindset to every conversation - solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem-solving, and want to make a real impact every day, this is where you'll thrive! Nā tāu rourou

What will you bring?

We're looking for customer-obsessed superstars - people who light up when they're helping others, who thrive in fast-paced environments, and who bring energy, empathy, and curiosity to every conversation. Maybe you're a recent graduate, or maybe you've built your customer skills in another industry and you're ready for a new challenge. What matters most is your passion for people, your digital confidence, and your drive to grow your career with a team that backs you to succeed.

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease```(Note: The response was truncated too far to complete due to token limits.)