Banking Customer Care Specialist | Digital Tools

Westpac New Zealand Limited; Gisborne; Hybrid; NZD 52,000 - 62,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave up to 4 weeks

Banking benefits

Insurance discounts

Superannuation scheme

Career growth

Parental leave top up

School holiday subsidy

Job summary

Westpac New Zealand Limited in Gisborne is seeking a Customer Service Representative to be the friendly face and first point of contact for customers, guiding them through online banking, card disputes, and regulatory requirements.

You'll bring customer service or admin experience, comfort with digital tools, and a calm, solutions-focused approach while handling multiple priorities in a busy branch.

Qualifications

• Strong background in customer service or administration.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Growth mindset and desire to build a long-term career.

Responsibilities

• Assist customers with daily banking needs and inquiries.
• Guide customers through online banking and digital tools.
• Resolve issues such as card disputes and regulatory questions.
• Provide clear, empathetic service and leave customers feeling heard and supported.

Skills

Customer service

Administration

Digital tools

Multi-tasking

Problem-solving

Regulatory knowledge

Job description

Westpac New Zealand Limited in Gisborne is seeking a Customer Service Representative to be the friendly face and first point of contact for customers, guiding them through online banking, card disputes, and regulatory requirements.

You'll bring customer service or admin experience, comfort with digital tools, and a calm, solutions-focused approach while handling multiple priorities in a busy branch.