Full-Time Branch Team Lead - Customer Experience & Operations

Avis Budget Group; Wellington; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Uniform and parking provided

Leadership role

Employee discounts

Full training provided

Discounts from retailers

Job summary

Avis Budget Group at Wellington Airport is seeking a Branch Supervisor to assist the Branch Manager with supervision of all operational functions. You will ensure customers have a positive experience by delivering a high level of service, processing rental transactions, and keeping vehicles groomed and ready for service at our counters.

You will coordinate daily team activities, train and coach staff, and prepare shift schedules and reports.

Qualifications

• Proven managerial or leadership experience with coaching and performance management.
• Strong problem solving and initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Excellent planning and organisational skills with ability to multitask.
• Proficient in Microsoft Office and quick to learn new systems.

Responsibilities

• Supervise day-to-day branch operations and staff.
• Process rental transactions and ensure vehicle readiness.
• Coordinate daily team activities; train, coach and direct staff.
• Prepare shift schedules and operational reports.
• Address customer issues and report noncompliance.

Skills

Leadership

Coaching

Team management

Conflict resolution

Organisational skills

MS Office

NZ Driver's Licence

Tools

MS Office

Job description

Avis Budget Group at Wellington Airport is seeking a Branch Supervisor to assist the Branch Manager with supervision of all operational functions. You will ensure customers have a positive experience by delivering a high level of service, processing rental transactions, and keeping vehicles groomed and ready for service at our counters.

You will coordinate daily team activities, train and coach staff, and prepare shift schedules and reports.