Branch Supervisor

Avis Budget Group; Wellington; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Uniform and parking provided

Leadership role

Employee discounts

Full training provided

Discounts from retailers

Job summary

Avis Budget Group at Wellington Airport is seeking a Branch Supervisor to assist the Branch Manager with supervision of all operational functions. You will ensure customers have a positive experience by delivering a high level of service, processing rental transactions, and keeping vehicles groomed and ready for service at our counters.

You will coordinate daily team activities, train and coach staff, and prepare shift schedules and reports.

Qualifications

• Proven managerial or leadership experience with coaching and performance management.
• Strong problem solving and initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Excellent planning and organisational skills with ability to multitask.
• Proficient in Microsoft Office and quick to learn new systems.

Responsibilities

• Supervise day-to-day branch operations and staff.
• Process rental transactions and ensure vehicle readiness.
• Coordinate daily team activities; train, coach and direct staff.
• Prepare shift schedules and operational reports.
• Address customer issues and report noncompliance.

Skills

Leadership

Coaching

Team management

Conflict resolution

Organisational skills

MS Office

NZ Driver's Licence

Tools

MS Office

Job description

Looking to gain experience and ready for that next step in your career? We have a permanent, full-time working 40-hours per week position available!

We are looking for a Branch Supervisor to assist the Branch Manager with supervision of all operational functions at our Apex Car Rental, Wellington Airport location.

About The Role

You will ensure our customers have a positive experience by providing a superior level of customer service processing rental transactions, and ensuring we have vehicles groomed and ready for service at our counters.

Further to the above you will coordinate the daily activities of the team and where needed, train, coach and direct the team in their duties. Noncompliance with established policies and procedures must be reported to management. You will also assist Manager with preparing shift schedules and reports.

To Be Successful In This Role You Will Need

• Previous managerial and/or leadership experience with proven experience in coaching and developing team members, delivering feedback, and managing performance of team members (highly advantageous but not essential).
• Demonstrated ability to exercise judgement, problem solve and show initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Possesses competent planning and organisation skills and can multitask.
• Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.
• Current and Full NZ Drivers Licence.

As we operate 7 days a week, you will be rostered to work 40 hours per week during our operating hours that will include early mornings, evenings, weekends and public holidays as required.

What’s On Offer

• Competitive pay
• Uniform and parking provided.
• Leadership role
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Wellington
Wellington
New Zealand