Branch Supervisor: Lead Team & Customer Experience

Avis Budget Group International; Greymouth; On-site; NZD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Uniform provided

Parking provided

Leadership role

Employee discounts on car rental

Job summary

Avis Budget Group in Greymouth is seeking a Branch Supervisor to lead our rental counter team and deliver exceptional customer service at Greymouth Railway Station.

You will supervise daily operations, train staff, handle bookings, inspect vehicles and ensure policy compliance while aiming to exceed customer expectations.

This hands-on leadership role requires rostering, coaching, and ensuring a high standard of safety and service. The position involves a 40-hour week with weekend shifts.

Qualifications

• Demonstrated leadership experience and ability to coach and develop team members.
• Experience in handling complaints, conflict resolution and negotiation.
• Strong planning and organisational skills with the ability to multitask.
• Proficiency with Microsoft Office suite and ability to learn new software quickly.
• Current and Full NZ Drivers Licence.

Responsibilities

• Interact with customers at the rental counter and process bookings to ensure a positive experience.
• Inspect vehicles, refuel, and assist with interior and exterior cleaning for quality standards.
• Coordinate daily team activities, train and coach staff, and ensure policy compliance.
• Assist Branch Manager with rostering, shift schedules and reports.

Skills

Leadership

Coaching and development

Problem solving

Conflict resolution

Planning & organisation

Multitasking

Microsoft Office

NZ Driver's Licence

Tools

Microsoft Office

Job description

Avis Budget Group in Greymouth is seeking a Branch Supervisor to lead our rental counter team and deliver exceptional customer service at Greymouth Railway Station.

You will supervise daily operations, train staff, handle bookings, inspect vehicles and ensure policy compliance while aiming to exceed customer expectations.

This hands-on leadership role requires rostering, coaching, and ensuring a high standard of safety and service. The position involves a 40-hour week with weekend shifts.