Frontline Station Support Officer — Part-Time Customer Care

New Zealand Government Joba; Wellington; On-site; NZD 63,000 - 77,000; Part time

Job summary

New Zealand Police, Kapiti Station, is seeking a Frontline Station Support Officer on a 0.5 FTE basis. You will provide high-quality front counter customer service, handle enquiries, data entry and file management, and support Police operations in a collaborative team environment.

Shifts are 0800–1600, Monday to Friday, with a 0.5 position offering pro rata salary. This role emphasizes professionalism, empathy and proactive service to the community.

Qualifications

• Outstanding customer service skills and the ability to work collaboratively in a team environment.
• Sound knowledge of Police computer applications and Microsoft Office.

Responsibilities

• Deal with challenging situations in a customer services environment.
• Record complaints, respond to enquiries and manage reception duties (including contractor and visitor access).
• Demonstrate strong organisational skills with the ability to multitask.
• Communicate clearly (written and verbal).
• Use computer systems confidently (e.g. NIA, PROP, Microsoft Office).

Skills

Customer service

Attention to detail

Proactive attitude

Communication skills

Teamwork

Tools

Microsoft Office

NIA

PROP

Job description

New Zealand Police, Kapiti Station, is seeking a Frontline Station Support Officer on a 0.5 FTE basis. You will provide high-quality front counter customer service, handle enquiries, data entry and file management, and support Police operations in a collaborative team environment.

Shifts are 0800–1600, Monday to Friday, with a 0.5 position offering pro rata salary. This role emphasizes professionalism, empathy and proactive service to the community.