Frontline Station Support – Customer Care & Admin

Police; Kaitaia; Hybrid; NZD 48,000 - 60,000; Full time

Job summary

New Zealand Police in Northland seeks a Frontline Station Support Officer based at Kaitaia Police Station to deliver exemplary customer service at the front counter. You will welcome customers, handle enquiries, perform data entry, use Police systems and support file management with attention to detail and a proactive, team‑oriented approach.

This permanent full-time role requires empathy, professionalism and the ability to remain calm under pressure, with strong communication and organisational

Qualifications

• Excellent customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication.
• Strong organisational skills.
• Ability to multitask.
• Proficiency with Microsoft Office.

Responsibilities

• Dealing with challenging circumstances in a customer services environment.
• Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.
• Recording of complaints from members of the public, answering general enquiries and performing reception duties such as managing contractors and visitor access.
• Strong organisational skills with the ability to multitask.
• Excellent verbal and written communication skills.

Skills

Customer service

Attention to detail

Data entry

Microsoft Office

Verbal and written communication

Organisational skills

Multitask

Tools

Police systems

Job description

New Zealand Police in Northland seeks a Frontline Station Support Officer based at Kaitaia Police Station to deliver exemplary customer service at the front counter. You will welcome customers, handle enquiries, perform data entry, use Police systems and support file management with attention to detail and a proactive, team‑oriented approach.

This permanent full-time role requires empathy, professionalism and the ability to remain calm under pressure, with strong communication and organisational